Estimated shipping times are not guaranteed. Shipping times vary depending on your location, the weather, holidays and/ or customs.
Each dreamy product is handmade to order with love in San Jose, California. After successfully placing an order through Alexandrea Anissa Lingerie you will be sent an email confirmation.
Orders are added to a sewing queue, and are cut and sewn accordingly by date by the designer herself. Depending where your order stands, it may take between 2 - 28 days for your purchase(s) to be made. Once your purchase(s) are made and individually packaged, you will be sent a second email with shipping confirmation and a tracking number (if available).
If you would like to watch your lingerie be sewn live from start to finish, be sure to follow us over on Snapchat!
TERMS AND CONDITIONS
If you choose USPS Priority or Express Mail, your order will not be moved up in the sewing queue.
All international orders go through postal and customs checkpoints. This process is estimated to take between 30 - 45 days. Unless Alexandrea Anissa Lingerie receives a notification by mail from customs directly, we have no control of when the package(s) will be released. Alexandrea Anissa is not responsible for custom fee charges that apply in your country upon receiving goods. We refuse to mark any purchase(s) as a gift. By purchasing from Alexandrea Anissa Lingerie, you agree to this. If you refuse a package from Alexandrea Anissa Lingerie you are responsible for the original shipping charges, any Import Fees associated with the package, and cost of returning package.
If for some reason your package hasn't arrived within the estimated shipping and customs time frame please contact us immediately.
RETURNS AND CANCELATIONS
All sales are final. Cancelations will not be granted because change of mind.
Due to the nature of the lingerie being worn close to the body, Alexandrea Anissa Lingerie is unable to accept returns or exchanges. In the rare occasion if your product(s) arrive damaged please contact us
immediately. Since Alexandrea Anissa Lingerie carries exclusive garments in limited quantities refunds, returns, and exchanges are not granted.