Each dreamy product is handmade to order with love in California. After successfully placing an order through Alexandrea Anissa you will be sent an email confirmation. 

Orders are added to a queue, and are cut and sewn accordingly by date. Depending where your order stands, it may take between 2 - 28 days for your purchase(s) to be made.
Once your purchase(s) are made and individually gift wrapped, you will be sent a second email with shipping confirmation and a tracking number (if available).


Shipping

    SHIPPING TERMS

    If you choose USPS Priority or Express Mail your order will not be moved up in the queue and will still be made accordingly by date. Estimated shipping times are not guaranteed. Shipping times vary depending on customs, your location, the weather, and/ or holidays. 

    CUSTOMS

    All international orders go through postal and customs checkpoints. This process is estimated to take between 30 - 45 days. Unless Alexandrea Anissa receives a notification by mail from customs directly, we have no control of when the package(s) will be released. Alexandrea Anissa is not responsible for custom fee charges that apply in your country upon receiving goods. We refuse to mark any purchase(s) as a gift. By purchasing from Alexandrea Anissa, you agree to this. If you refuse a package from Alexandrea Anissa you are responsible for the original shipping charges, any Import Fees associated with the package, and cost of returning package.

    LOST MAIL

    If for some reason your package hasn't arrived within the estimated shipping and customs time please contact us immediately. 

      RETURNS AND CANCELATIONS

      All sales are final. Cancelations will not be granted because change of mind. Due to the nature of the lingerie being worn close to the body, Alexandrea Anissa is unable to accept returns or exchanges. In the rare occasion if your product(s) arrive damaged please contact us immediately. Since Alexandrea Anissa carries exclusive garments in limited quantities refunds, returns, and exchanges are not granted.